Ballistic processes orders Monday thru Friday, excluding holidays. Once payment for your order has been verified, your order will begin processing. For orders placed up until 11PM EST, all in-stock items will ship the next business day. This applies to all shipping methods. When your order is shipped, we will email you a tracking number, if available from the shipper.

We do not ship partial orders. If an item is back-ordered and you wish to receive a partial shipment, please contact customerservice@goballisticcase.com

Our shipping carrier only delivers Monday-Friday, excluding holidays. There are no weekend deliveries.

All orders placed to PO Boxes or APO/FPO’s will be delivered using USPS. All orders delivered within the State of Florida are subject to sales tax.

International Shipping: For international shipments, the recipient is responsible for all Customs Duties and Taxes levied by the country of destination. Ballistic does not guarantee delivery to, or process orders from, some countries. We apologize for any inconvenience. Ballistic does not ship to the following countries: Cambodia, Indonesia, Laos, Malaysia, Mongolia, Nigeria, North Korea, Philippines, Russia, and Vietnam. This list may be adjusted at any time. Ballistic reserves the right to reject any order if fraudulent activity is suspected and, in that case, Ballistic’s sole responsibility is to credit any payments received. If you have any questions, please contact our Customer Service Department at customerservice@goballisticcase.com

If an order is returned due to incorrect, missing address information, or any issues related to customs or importing, shipping fees are non-refundable.