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Frequently Asked Questions

What kind of cases does Ballistic manufacture?

Ballistic manufactures rugged mobile device carrying solutions that are Designed to Survive Life

Why should I buy an Ballistic case for my phone?

Ballistic manufactures premium rugged cases that are designed and engineered in the U.S. Most other case manufacturers simply outsource their design and engineering to factories in China. We go to great lengths to ensure that the products we design and engineer are manufactured precisely according to our specifications and standards. Our process results in a product that will exceed your expectations.

What tests do you run on your cases?

We subject all of our products to accelerated life cycle testing so that we can prevent our customers from having foreseeable problems. For example, we might open and close a case 10,000 times on a machine before it is put into production. Additionally, we test a percentage of every batch of every case manufactured to ensure that the 100,000th case performs the same as the first.

What is the strongest case in your selection?

All of our cases are very strong and will probably outlast your phone. However, our Ballistic HC cases will stand up to the most impact.

How can I track my item being shipped?

Once your order is packed a tracking number will be generated and emailed to you.

How will I be charged and billed for my purchase?

Once your order ships, you will be billed by the payment method you selected during the checkout process.

Which stores can I find Ballistic cases?

Our products can be found in most major wireless carrier stores and consumer electronics retail outlets in the US.  Ballistic branded products can also be found at

Does Ballistic make things other than cases?

Ballistic currently only offers carrying solutions, but please check back soon as there are other accessory categories in development.

Oh No!! The product I want is sold out! How can I find out when it will become available?!

You can either fill out our customer support form found here, or you can give us a call at 954.832.3502

How on earth do I take this case apart?!

Fear not! You can find a list of installation and removal instructions here.

Need Help?

Call Customer Serivice @ 954.832.3502

9 am to 5 pm EST

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