Here at Ballistic, we pride ourselves in Customer Satisfaction Guarantee. You may return any item(s) purchased from this web site for any reason within the first thirty (30) days from the date of delivery. Any orders returned and received after 30 days from the delivery date are subject to exchange only. We will gladly exchange your product or give you a full refund (excluding the shipping cost), whichever you prefer. We do not charge re-stocking fees. Your only cost for returning the item(s) is the cost of shipping it back to us.
If you would like to return or exchange an item, please email firstname.lastname@example.org for a Return Merchandise Authorization number (RMA#). Any packages returned without a RMA# are subject to being returned to sender. Ballistic is not responsible for lost or damaged shipments. We recommend you insure all returns.
The returned merchandise must be sent back in its original packaging and returned in the same condition as when sold to you, including all packaging, parts, accessories, manuals, and documentation. The returned item(s) must be repackaged properly so that it is not damaged during shipping.
Ballistic will at its discretion replace the unit and ship it to you postage paid.
If your product is defective, please contact our customer service number at: 1.800.515.3125, and we will be glad to help you.
Ballistic cannot accept returns of products purchased through a reseller or distributor.
Ballistic Case Co.
1133 Sawgrass Corp. Pkwy.
Sunrise, FL 33323 USA
Call us: 1.800.515.3125
Email us: email@example.com
We are available 9 AM – 4 PM EST
Monday through Friday, excluding holidays.