Thank you for your purchase of our Ballistic case. We are sorry to hear that there is an issue with your product. Our Hydra cases carry a one year limited warranty and all other Ballistic cases carry a lifetime limited warranty if purchased from an authorized retailer.
Ballistic Case Co.
1133 Sawgrass Corp. Pkwy.
Sunrise, FL 33323 USA
Email us: firstname.lastname@example.org
We are available 9 AM – 4 PM EST
Monday through Friday, excluding holidays.