Help with My Order

Ballistic is all about peace of mind. That includes making sure the ordering process is as reliable as our cases.

ORDER STATUS

Our cases eliminate worry. And with real-time tracking and outstanding customer service, so does our ordering process.

EXCHANGES & RETURNS

At Ballistic we pride ourselves on protecting our customers, so we’ve made exchanging or returning a case as hassle-free as buying one.

Exchange and Return Policy

SHIPPING

Place an order Monday through Friday before 11pm EST and we promise to ship it out the next business day. Guaranteed.

Shipping Information

ORDERS

As the creators of one of the most protective cases on the market, we can imagine how eager you are to get yours on your device as soon as possible. So, we’ve made it easy to see how your order is coming simply by entering your e-mail and order number below.

Email Address

Order Number

EXCHANGES & RETURNS

Perfection isn’t just our design philosophy, it’s our customer service policy. So, if your Ballistic case doesn’t live up to your expectations, we’ll exchange it or give your money back within 30 days of purchase.

RETURN POLICY

If you would like to return or exchange an item, please email [email protected] for a Return Merchandise Authorization number (RMA#). Any packages returned without a RMA# are subject to being returned to sender. Ballistic is not responsible for lost or damaged shipments. We recommend you insure all returns.

The returned merchandise must be sent back in its original packaging and returned in the same condition as when sold to you, including all packaging, parts, accessories, manuals, and documentation. The returned item(s) must be repackaged properly so that it is not damaged during shipping.

Ballistic will at its discretion replace the unit and ship it to you postage paid.

If your product is defective, please contact our customer service number at: 1.800.515.3125, and we will be glad to help you.

Ballistic cannot accept returns of products purchased through a reseller or distributor.

Shipping

Ballistic processes orders Monday thru Friday, excluding holidays. Once payment for your order has been verified, your order will begin processing. For orders placed up until 11PM EST, all in-stock items will ship the next business day. This applies to all shipping methods. When your order is shipped, we will email you a tracking number, if available from the shipper.

SHIPPING POLICY

We do not ship partial orders. If an item is back-ordered and you wish to receive a partial shipment, please contact [email protected].

Our shipping carrier only delivers Monday-Friday, excluding holidays. There are no weekend deliveries.

All orders placed to PO Boxes or APO/FPO’s will be delivered using USPS. All orders delivered within the State of Florida are subject to sales tax.

International Shipping: For international shipments, the recipient is responsible for all Customs Duties and Taxes levied by the country of destination. Ballistic does not guarantee delivery to, or process orders from, some countries. We apologize for any inconvenience. Ballistic does not ship to the following countries: Cambodia, Indonesia, Laos, Malaysia, Mongolia, Nigeria, North Korea, Philippines, Russia, and Vietnam. This list may be adjusted at any time. Ballistic reserves the right to reject any order if fraudulent activity is suspected and, in that case, Ballistic’s sole responsibility is to credit any payments received. If you have any questions, please contact our Customer Service Department at [email protected].

If an order is returned due to incorrect, missing address information, or any issues related to customs or importing, shipping fees are non-refundable.