Legal Policy

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on (Ballistic) web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Ballistic’s web site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Ballistic at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Ballistic’s web site are provided “as is”. Ballistic makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Ballistic does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Ballistic or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Ballistic’s Internet site, even if Ballistic or a Ballistic authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Ballistic’s web site could include technical, typographical, or photographic errors. Ballistic does not warrant that any of the materials on its web site are accurate, complete, or current. Ballistic may make changes to the materials contained on its web site at any time without notice. Ballistic does not, however, make any commitment to update the materials.

6. Links

Ballistic has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Ballistic of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

Ballistic may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Ballistic’s web site shall be governed by the laws of the State of Florida without regard to its conflict of law provisions.

Return Policy

Here at Ballistic, we pride ourselves in Customer Satisfaction Guarantee. You may return any item(s) purchased from this web site for any reason within the first thirty (30) days from the date of delivery. Any orders returned and received after 30 days from the delivery date are subject to exchange only. We will gladly exchange your product or give you a full refund (excluding the shipping cost), whichever you prefer. We do not charge re-stocking fees. Your only cost for returning the item(s) is the cost of shipping it back to us.

If you would like to return or exchange an item, please email for a Return Merchandise Authorization number (RMA#). Any packages returned without a RMA# are subject to being returned to sender. Ballistic is not responsible for lost or damaged shipments. We recommend you insure all returns.

The returned merchandise must be sent back in its original packaging and returned in the same condition as when sold to you, including all packaging, parts, accessories, manuals, and documentation. The returned item(s) must be repackaged properly so that it is not damaged during shipping.

Ballistic will at its discretion replace the unit and ship it to you postage paid.

If your product is defective, please contact our customer service number at: 1.800.515.3125, and we will be glad to help you.

Ballistic cannot accept returns of products purchased through a reseller or distributor.


Ballistic processes orders Monday thru Friday, excluding holidays. Once payment for your order has been verified, your order will begin processing. For orders placed up until 11PM EST, all in-stock items will ship the next business day. This applies to all shipping methods. When your order is shipped, we will email you a tracking number, if available from the shipper.

We do not ship partial orders. If an item is back-ordered and you wish to receive a partial shipment, please contact

Our shipping carrier only delivers Monday-Friday, excluding holidays. There are no weekend deliveries.

All orders placed to PO Boxes or APO/FPO’s will be delivered using USPS. All orders delivered within the State of Florida are subject to sales tax.

International Shipping: For international shipments, the recipient is responsible for all Customs Duties and Taxes levied by the country of destination. Ballistic does not guarantee delivery to, or process orders from, some countries. We apologize for any inconvenience. Ballistic does not ship to the following countries: Cambodia, Indonesia, Laos, Malaysia, Mongolia, Nigeria, North Korea, Philippines, Russia, and Vietnam. This list may be adjusted at any time. Ballistic reserves the right to reject any order if fraudulent activity is suspected and, in that case, Ballistic’s sole responsibility is to credit any payments received. If you have any questions, please contact our Customer Service Department at

If an order is returned due to incorrect, missing address information, or any issues related to customs or importing, shipping fees are non-refundable.