Warranty Claim Request

Thank you for your purchase of our Ballistic case. We are sorry to hear that there is an issue with your product. Our Hydra cases carry a one year limited warranty and all other Ballistic cases carry a lifetime limited warranty if purchased from an authorized retailer. Please complete the following steps and we would be happy to process your warranty request.

To expedite your request, please select where your case was purchased. If you are unsure, please select "I bought my case from somewhere else."

Please provide the following information and we would be happy to process your warranty request.

Name on the order or order number

An image of the issue

A brief explanation of the issue

Please provide the following information and we would be happy to process your warranty request.

Name of customer

Shipping address

Phone number

Model of phone and case

Color of your case

An image of your purchase receipt with the purchase date visible

An image of the issue

A brief explanation of the issue